At DM Music Ltd, we are committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to support@dmmusic.com or by writing to DM Music Ltd, Unit 4, Riverside Estate, Coldharbour Lane, Harpenden, Hertfordshire, AL5 4UN. Alternatively, you can telephone us at: 01582 761122.

NB. Heritage AV is a trading name of DM Music Ltd. Where DM Music Ltd is used below it also applies to Heritage AV. 

For more information about DM Music Ltd or Heritage AV please see our 'about us' page.

What kind of information is collected from you?

You provide some data yourself:

For instance, when filling in an online form, when registering for a DM Music online account, or making a purchase from us. The personal information we collect from you might include; your name, address, email address, Church or Organisation. If you purchase a product from us, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.

We collect some data automatically:

Like your IP address, and information regarding what pages are accessed and when - see more about 'Cookies' below.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping and administration.
  • Process orders that you have submitted.
  • To carry out our obligations arising from any contracts entered into by you and us.
  • Seek your views or comments on the products and services we provide.
  • Notify you of changes to our services.
  • Where you give us permission to, we may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • We may use the information to customise the website according to your interests.
  • Process a job application.

Who else can see how I'm using the website?

Generally only you can see how you’ve been using the DM Music Ltd website, unless for example:

  • You become a member of the website with a visible profile page.
  • You do something public on the website, like comment on a page.
  • You give us permission to share your information with another service.
  • You ask us to, for example, when you share something on social media.
  • We’re required to share it for legal purposes.

We may also share your information with our service providers if it’s necessary to provide whatever service you’re using. For example, we use a third party to send our email newsletters.

Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information is encrypted and protected. When you are using our secure shop pages, your card details are processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

How we use Cookies

Like many other websites, the DM Music website uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. This helps us to improve our website and deliver a better more personalised service. It is possible to switch off cookies by changing your browser preferences. Turning cookies of may result in a loss of functionality when using our website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy policy. You should exercise caution and look at the privacy statement applicable to the website in question.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • if you have previously agreed to us using your personal information to send you information about our products or services, you may change your mind at any time by writing to or emailing us at support@dmmusic.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to DM Music Ltd, Unit 4, Riverside Estate, Coldharbour Lane, Harpenden, Hertfordshire, AL5 4UN.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

This Policy was last updated in: March 2018